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Refund policy

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase without penalty and without indication of reason, within 14 working days from the day after the day of delivery of the product or the conclusion of the service contract. This right of cancellation does not belong to the professional buyer. Within this period, the consumer must notify his intention to give up by e-mail info@laboratoire-optim.comor by phone +32 (0) 473 49 09 97 and return, at its expense and risk, the product delivered to the logistics centre:

Boulevard de la Technicité, 1A

The products must be returned in their original, non-damaged packaging as well as the original invoice/delivery note. The products thus returned must not have been unpacked, descended, or used in any way. The products used, damaged, damaged or dirty by the customer will not be resumed.

Within 30 days, after acceptance of the recovery of the product, we are committed to repaying the possible payment.