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Terms of delivery and payment

DELIVERY


Packages are sent via Bpost (Zones A, B, C and D), So Colissimo (Zone 1) or DHL (Zones 2 and 3).

Shipping costs include preparation and packaging costs as well as postage costs.

Delivery times are 48 to 72 hours for France and Belgium, 3 to 5 days for deliveries in Europe and 5 to 8 days for deliveries outside Europe.

The rates per delivery area are as follows:

Zone

Country

Delivery method

shipping costs

Free delivery from

A

Belgium

Bpost

6 €

49 €

B

Germany, Luxembourg, Netherlands

Bpost

8 €

49 €

1

Metropolitan France, Monaco, Andorra

So Colissimo

8 €

59 €

2

Spain

DHL

9 €

79 €

3

Other EU countries: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Republic of Ireland, Romania, Slovenia, Slovakia and Sweden.

DHL

17 €

129 €

C

Switzerland, United Kingdom, Vatican, San Marino, Liechtenstein

Bpost

19 €

149 €

D

other countries not mentioned, outside the European Union: Australia, China, Dominica, Gibraltar, Greenland, Guadeloupe, Guernsey, French Guiana, Isle of Man, Jersey, Reunion, Liechtenstein, Martinique, Mauritius, Mayotte, Norway, New Caledonia, New Zealand, French Polynesia, San Marino, Saudi Arabia, Singapore, St. Martin, St. Pierre et Miquelon, TAAF, Vatican, Wallis and Furuna, Hong Kong

Bpost

29 €

199 €


 

PAYMENT METHODS

All payments are in Euro (VAT included). Payments can be done with the following methods:


1/ Via Shopify's secure payment system which allows you to pay with your credit card (Visa, MasterCard) or via your bank.


2/ Via the PayPal system, using your Paypal account directly.


3/ By bank transfer to the following ING account:

bionoto bvba

Rue du Canada 9, B-1190 Brussels - Belgium

IBAN: BE83 3631 4124 8915

SWIFT/BIC: BBRUBEBB


Please indicate in the transfer reference your order number which you will find in the order confirmation e-mail.

Your order will be dispatched after receipt of the total amount on our account. The order remains reserved for you for 14 days. If no payment is received after this period, your order will be automatically cancelled. You will be informed of the cancellation of your order by e-mail.